ACCESS TO GP APPOINTMENTS

All GP appointment requests are now triaged by a GP

If you are calling for test results, prescription or any other queries, please call after 10am.

Read more about accessing GP appointments

Medicines Order Line (MOL) - Call 01246 588860

All telephone requests for repeat prescriptions are dealt with by the Medicines Order Line (MOL).  The MOL is open between 08:00 and 16:00 Monday to Friday and patients can telephone their request through.

Alternatively, you can use the Medicines Order Line Callback Service which enables patients to email the MOL and receive a call back within 2 working days. 

You will need to provide the information below via email to ddccg.northMOLonlinerequests@nhs.net:

• The name of your GP practice
• Your name
• Your date of birth
• Your contact telephone number (please do not give the number of a line that will not accept incoming calls)

Other options available for repeat prescription ordering include:

• NHS App
• Online ordering via the GP practice through SystmOnline
• Electronic Repeat Dispensing (eRD) - also known as batch prescriptions.

For further information about ordering prescriptions please click here

Register with a GP Surgery

Just fill in this quick online form to start the process.

You do not need proof of address or immigration status, ID or an NHS number.  

The service is designed and run by the NHS, so your personal information is safe. 

Register with our practices:

Patient Access to Records

If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP) on 1 November 2023 onwards. 

You will be able to see:

• Notes from your appointments
• Test results
• Letters that are saved on your records (this only applies to records from your doctor (GP), not from hospitals or other specialists) 

The NHS App is available on iOS and Android:

  

You can also use the NHS website.

Face Coverings: Should I Wear One?

Face coverings are no longer mandatory for our patients to wear when they visit the practice.  However, we do ask that you continue to wear one in the surgery if you have any symptoms of cold, flu or other respiratory symptoms

Mental Health and Wellbeing Support in Bolsover and North East Derbyshire

The changes in our everyday lives due to the coronavirus (COVID-19) pandemic mean that many of us may be experiencing a decline in our emotional and mental wellbeing. This can range from feeling a little low and worried to severe anxiety or depression.

To prevent things from getting worse, it’s important that we know where to go for support when we need it. Here in Bolsover and North East Derbyshire, the Place Alliance group have pulled together a summary of support options available in the area - to view these support options, click here

Social Media - Facebook and Twitter

The Valleys Medical Partnership have Facebook and Twitter pages - you can check us out at Facebook - The Valleys and Twitter - The Valleys for the latest updates.

Visit us on Facebook

Follow us on Twitter

Self Help

Please note that booking an appointment with a doctor may not be the most appropriate way to deal with your problem. We encourage our patients to take responsible action to care for themselves, where appropriate. You can find information about common conditions that normally resolve without the need to see or speak to a doctor or nurse on the self-care page of our website.

We now offer the opportunity for our patients to self-refer to some services without the need to see a doctor first. You can now access care directly for physiotherapy, foot care, counselling & talking therapies, audiology, citizens' advice, weight management, stop smoking, family planning and drug & alcohol services. Please see our self-referral page for full details.

General Data Protection Regulations (GDPR)

GDPR is an update of the Data Protection Act to provide increased protection for each individual's personal data. The new regulations come into force on 25th May 2018. GDPR requires us to process the data we hold on you fairly, lawfully & transparently. You can find out more details by clicking on the Practice Policies link at the bottom of this page, where you will find a copy of our privacy notice. The notice explains what data we hold, what we do with it & why, who it goes to and the rights you have over it. You can also read our leaflet about How We Use Your Information.

Information sharing

The practice has the facility to share your record when you need to receive care from other parts of the NHS (for example, if you need to see our community nurses or if you attend for physiotherapy). When you receive care from another part of the NHS, you will be asked for permission to share your record and information is only shared with your permission. This is extremely helpful for all staff within the NHS. You can find out more information about this by clicking on this link: https://derbyshirehealthcarerecords.org.uk/

General Practice Data for Planning and Research (GPDfPR)

This practice is supporting vital health and care planning and research by sharing your data with NHS Digital.

For more information about this see the GP Practice Privacy Notice

See further detail from NHS Digital - General Practice Data for Planning and Research

The Valleys Medical Partnership Privacy Notice can be accessed under the section above, headed 'General Data Protection Regulations (GDPR), and clicking on the Practice Policies link.

Please click here to see information for patients, including an opt out form

Are you a carer?

If you care for someone, please let the practice know. We can provide details of extra support available locally. You may wish to take a look at Derbyshire Carers Association website, which contains a wealth of useful resources.