New Patient Registration

If you live within our Practice outer boundary you are welcome to register with us and our reception staff will be happy to guide you through the procedure.

We will register you at the branch most appropriate to your home address. Please click on the links below to view our practice areas:

• Gosforth Valley Area
• Moss Valley Area

Register with a GP Surgery

Just fill in this quick online form to start the process.

You do not need proof of address or immigration status, ID or an NHS number.  

The service is designed and run by the NHS, so your personal information is safe. 

Register with our practices:

Find out where your closest GP is: Find a GP - NHS (www.nhs.uk)

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

A Patient Guide to GP Services

Practice Area - Gosforth Valley

The area covered by the practice includes:

• Dronfield
• Dronfield Woodhouse
• Coal Aston
• Apperknowle
• Hundall
• Unstone
• Holmesfield
• Millthorpe
• Barlow

If you have an S18 address, you live in our practice area.

We also cover the Sheffield areas of Bradway and part of Totley (roads to the south-east of Baslow Road & Abbeydale Road South from Twentywell Lane to Owler Bar).

Practice Area - Moss Valley

The area covered by the practice includes:

• Eckington
• Marsh Lane
• The Handley Villages
• Troway
• Ridgeway
• Renishaw
• Barlborough
• Spinkhill
• Killamarsh

The practice also covers the following areas of Sheffield:

• Halfway
• Waterthorpe
• Owlthorpe
• Westfield
• Mosborough

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages:

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali
Farsi

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Download the Temporary Resident Registration Form

Patients Charter

We aim to provide excellent care to our patients. Our charter is a statement of what you can expect from this practice and what we hope from you.

What you can expect from us:

• We will treat you with equality, respect and dignity, respect your privacy and treat you with confidentiality at all times.
• We will protect your data in line with the latest regulations.
• We will listen, involve you in decisions and give you a full and clear explanation of matters regarding your health.
• If you think you need an appointment we will help you access the care which is most appropriate for your needs. 
• We will ensure that you are seen without unnecessary delay and that emergencies are prioritised.
• We will treat you with a professional standard of care, by appropriately qualified and experienced staff.
• We will refer you within appropriate time scales to secondary care where necessary.
• We will deal with any complaints according to the practice complaints procedure.
• We will visit you at home if we feel this is necessary.
• We will provide a chaperone for intimate examinations if you would like one or if the clinician feels this is appropriate.
• We will ensure that services are provided in a clean, safe environment.
• We are committed to continuous improvement in the quality of services you receive and welcome your comments.
• The practice is committed to making a positive contribution to the future of the NHS. As part of this we will have GP Registrars and Foundation Doctors in practice
• As a training practice, medical students may be present. You can request not to be seen by a student.
• We will provide you with online access so you can view your records, access test results, book appointments and order repeat prescriptions.

As you know we are being asked to deliver these services fairly and with finite resources. We therefore ask for your cooperation in helping us to deliver these standards of care.

What we expect from you:

• We ask that where you can, you look after your own and your family’s health.
• Please treat us with courtesy and respect. Unacceptable behaviour will not be tolerated.
• Please respond in a positive way to questions asked by reception staff. This will enable them to arrange the most appropriate care.
• Appointments must be booked and are for one person and one problem only.
• If your request is urgent please call us as early as possible in the morning.
• We ask that you attend your appointments on time or cancel them if you are unable to attend.
• If you are more than ten minutes late you may be asked to rebook.
• Home visits should only be requested if a patient is unfit to attend surgery and if at all possible requested before 10:30am.
• Please inform the practice regarding changes to address/contact details etc.
• Please allow 2 working days (excluding weekends & bank holidays) for us to process your repeat prescription requests.
• We ask that you adhere to any management plan agreed, take the medicines as prescribed and attend for necessary health checks and blood tests.

Making a comment or suggestion

The Valleys Medical Partnership is open to any feedback from our patients. Click on the form below to be redirected to our Comments and Suggestions Form.

Complaints

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this Practice, please let us know.  We can only answer comments or complaints about matters regarding The Valleys Medical Partnership. We operate a Practice Complaints procedure as part of the NHS system for dealing with complaints and our Complaints System meets the national standard.

How to Complain or make a comment

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know AS SOON AS POSSIBLE — ideally within a matter of days or at most a few weeks because this will help us to find out what happened more easily. If it is not possible to do that, please let us have details of your complaint within 12 months of the incident that caused the problem or within 12 months of discovering that you have a problem using our online Patient Complaint Form.

Alternatively, you can make a comment or complaint by any of the following methods:

• Fill in our printable complaints form, available to download here

• Write a letter to the Practice Manager.

• Email: ddicb.mvmpadmin@nhs.net or gosforthvalley@nhs.net 

• Call us and ask to speak to the Assistant Practice Manager.

• Contact us via the link on our website: thevalleysmedicalpartnership.nhs.uk

• Contact us via the link on the NHS Choices website.

Formal complaints should be submitted in writing and addressed to the Practice Manager. Alternatively, you may ask for an appointment with the Assistant Practice Manager in order to discuss your concerns.  The Manager will explain the complaints procedure to you and ensure your concerns are dealt with.

What We Do

We will acknowledge your complaint within 3 working days and aim to have investigated within 10 working days of the date when you raised it with us if possible. When we look into your complaint, we will investigate the circumstances; make it possible for you to discuss the problem with those concerned, if appropriate; make sure you receive any apology if this is appropriate and take steps to make sure the problem does not arise again. You will receive a final letter setting out the results of any practice investigations.

Complaining on behalf of someone else

If you are complaining on behalf of someone else, we have to know that you have their permission to do so.  Please complete the printable complaint on behalf of someone else form, available to download here, and return it to the practice for the attention of the Practice Manager. Alternatively, you can fill in our online Patient Complaint on Behalf of Someone Else Form:

Complaining to NHS England

You may find it helpful to contact Primary Care Issues, Concerns and Complaints on free phone 0300 311 22 33 if you find it difficult or are unsure about complaining.  Their address and telephone number is as follows:

NHS England, Box 16738, Redditch, Worcester, B97 9PT

Tel: 0300 311 22 33

Email: England.contactus@nhs.net

Taking it Further

If you remain dissatisfied with the outcome you may refer the matter to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP      

Complaints Helpline: 0345 015 4033

Email:phso.enquiries@ombudsman.org.uk